Your CSMs Know Their Accounts - They Just Don’t Have Time to Prove It.
If your team is chasing follow-ups, formatting notes, or reacting to problems too late – Amplify can help.
We use AI to surface insight sooner, automate the admin, and help your team stay proactive without the pressure.
Your Best Customer Insights Are Stuck in Call Notes, CRMs, and Slack Threads.
Customer Success teams spend hours updating data, writing comms, and trying to stay one step ahead of churn.
But when your CSMs are bogged down in admin, they’re not engaging accounts. They’re not spotting signals.
And they’re not spending time where it counts – building relationships and growing value.
AI can help you shift from reactive to proactive – without adding tools or creating more work for the team.
AI That Helps You Stay Proactive - Not Just Busy
We help CS teams get ahead of churn risks, spot upsell signals, and manage accounts with confidence.
Our AI solutions reduce admin and give CSMs back the time and context to do what they do best – build relationships.
Enable
Learn to summarise key client insights from calls & tickets
Create better follow-ups with less manual work
Understand where AI fits in success workflows
Build confidence using AI across platforms
Optimize
Auto-summarise client calls and flag risk signals
Draft tailored emails based on lifecycle stage
Aggregate account health across CRM, CS tools, and support data
Trigger internal alerts and playbooks from real activity
Scale
Create scalable playbooks that grow with your base
Give leadership visibility without asking CSMs to report manually
Remove dependence on heroic effort from individual team members
Build consistent, low-touch systems that support more accounts with less effort
These are just examples - every success team works differently.
Give Your Team an Edge - Less Admin. More Engagement. Stronger Retention.
Real-time visibility into what’s happening in your accounts
Standardised follow-up and account workflows
Time freed up to focus on relationship-building
Early signals for churn, upsell, and advocacy
- Real-time visibility into what's happening in your accounts
- Standardised follow-up and account workflows
- Time freed up to focus on relationship-building
- Early signals for churn, upsell and advocacy
Real Results in Customer Success
Proactive Support Without the Manual Chase.
| Savvy: | We used AI to scan support tickets, usage data, and CRM notes to flag at-risk accounts before they churned. |
| Safe: | Insights were generated through secure, automated processes – keeping data protected and access controlled. |
| Simple: | CSMs received weekly reports with clear priorities – no spreadsheets or manual digging required. |
Savvy:
We used AI to scan support tickets, usage data, and CRM notes to flag at-risk accounts before they churned.
Safe:
Insights were generated through secure, automated processes – keeping data protected and access controlled.
Simple:
CSMs received weekly reports with clear priorities – no spreadsheets or manual digging required.
Outcome:
Retention improved, upsell conversations started earlier, and the team felt in control.
More Accounts, Same Team. No Drop in Quality.
| Savvy: | We helped a success team automate client summaries and account health reports using tools they already had. |
| Safe: | Access was tightly managed, and data was processed through secure, private workflows. |
| Simple: | CSMs got a pre-read for every client call – automatically generated and ready to go. |
Savvy:
We helped a success team automate client summaries and account health reports using tools they already had.
Safe:
Access was tightly managed, and data was processed through secure, private workflows.
Simple:
CSMs got a pre-read for every client call – automatically generated and ready to go.
Outcome:
Each rep now handles more accounts, with no reduction in customer satisfaction or retention.
Want to Spend Less Time Chasing Clients - and More Time Helping Them?
Let’s fix that - with AI that’s savvy, safe, and simple.
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